Customer Service Representative/ Enrollment Agent
Job Description:
GENERAL SUMMARY
The Food and Beverage Attendant will assist in providing accurate, friendly and professional food and beverage services in multiple venues and delivers food and beverage orders in a professional and efficient manner.
CORE SCOPE OF POSITION
o Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology.
o Able to articulate in-depth type of food and drinks including flavors and ingredients.
o Knows the casino floor plan, including machine and/or table layout in the assigned areas.
o Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
o Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.
o Ensures all health regulations are maintained to prevent food borne illnesses.
o Ensures a clean, safe, and hazard free work environment is maintained.
o Interacts with guests on the casino floor.
o Listens to guest requests and makes recommendations on drink requests.
o Prepares non-alcoholic drinks and serves them guests.
o Keeps supplies stocked, fills ice bins as necessary, makes/empties coffee, maintains nozzles and wipes down/sweeps area.
o Verifies the ticket with server's name and sets up server’s exact order(s) for pick-up by server.
o Verifies the quality of food.
o Occasionally, when requested, expedites order to appropriate area and places on jack stand/carts in the server's station with proper ticket.
o Adds the appropriate garnishes to orders, such as au jus, guacamole, or sour cream.
o Rotates inventory including breads, condiments, consumables and perishables.
o Replenishes kitchen area with dishware and utensils from the dishwashing area.
o Clears dirty dishes, cups, utensils, place mats, paper cups and glass wares in areas assigned.
o Participates in the set-up and tear down of each function by referring to the banquet sheets as provided.
o Removes all dishes, glassware and unused items from tables as necessary.
o Distributes drinks and cocktails to guests.
o Distributes food to guests or may direct and assists guests in the serving lines.
o Cleans ash trays and busses tables when necessary.
o May utilize a handheld electronic device to monitor service requests and ticket times.
o May utilize a radio or blue tooth device to communicate with Food and Beverage personnel.
o Effectively communicates and works closely with other FB Attendants, including Food and Beverage personnel, in order to deliver prompt and excellent service.
o Uses point-of-sale (POS) tickets to prepare non-alcoholic and food orders to specifications.
o Provides assistance with food preparation or other kitchen duties as needed.
o Promotes and maintains positive public/employee relations at all times.
o Attends all mandatory meetings as directed.
o Performs all related and compatible duties as assigned.
FOUR STAR & FOUR DIAMOND SERVICE COMMITTMENT
All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.
INTERACTION
SUPERVISION
Required Skills:
KNOWLEDGE AND SKILLS
Excellent written, verbal and interpersonal communication skills.
Strong guest service skills and attention to detail.
Ability to deal with diverse personalities.
Ability to work in a fast paced, high activity environment.
Ability to multitask, self-starter, punctual and able to adjust to change.
Must be flexible to work different shifts, evenings, weekends, and holidays.
Required Skills Required Experience