Job Description

CUSTOMIZED PROGRAM COORDINATOR

STATUS: Full-time, exempt

SCHEDULE: M-F, 8.30a.m. - 4.30p.m, including working beyond core office hours as required by the needs of the position and department

REPORTS TO: Associate Director, Customized & Faculty-led Programs

DIRECT REPORTS: None

START DATE: ASAP

LOCATION: Chicago, IL

ABOUT US:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believe in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 9,500 study abroad students every year.

From our headquarters in Chicago to our 400+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $5 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

SUMMARY OF POSITION:

ln conjunction with the Customized & Faculty-Led Programs team and IES Abroad Center staff, the Customized Program Coordinator position collaborates, coordinates and communicates with various stakeholders on vital program administration including, but not limited to: student communication, pre-departure maintenance, and post-program administration. This position is eligible for incentive pay.

JOB RESPONSIBILITIES:

• Communicate and collaborate with the Associate Director, Customized Program Managers-(CPMs), other Customized Program Coordinators (CPCs), Centers, and other IES departments, to coordinate programs in a variety of stages.
• Manage multiple projects in a fast-paced environment.
• Develop process expertise and general Center knowledge to communicate effectively with program stakeholders.
• Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and institutional staff through written and verbal (telephone) communications.
• Upload student rosters and process student registration.
• Track and process pre-departure tasks and update program-related details via new CRM software.
• Communicate with CPMs/CPCs to ensure student-registration and forms deadlines are met for each program.
• Customize and edit program/destination-specific pre-departure guides.
• Other duties/projects as assigned and/or required.

EXPERIENCE & QUALIFICATIONS/SKILLS:

• 2+ years' experience in an administrative role.
• Demonstrated ability to form and maintain positive relationships with internal colleagues and external clients.
• Ability to be flexible and adaptable in a changing environment.
• Strong team player, yet able to work independently.
• Excellent attention to detail and data entry skills, with the capacity to maintain accurate records.
• Strong project management skills, including accountability, critical thinking, and problem-solving skills.
• Empathetic communicator with exceptional customer service skills.
• Strong computer skills, including but not limited to Microsoft Office Suite, Adobe Reader, Drupal, and CRM software.

EDUCATION:

Bachelor's degree preferred or equivalent work experience.

HOW TO APPLY:

All applicants should submit an application including COVER LETTER, RESUME, and SALARY REQUIREMENTS.

Please visit www.IESabroad.org/jobs for more information about working at IES Abroad.

EQUAL OPPORTUNITY EMPLOYMENT:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are committed to a policy of equal opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), disability, age, national origin, citizenship, gender, gender expression, gender identity, sexual orientation or genetic information or veteran status and/or any other status protected by applicable laws.

JOB POSTED BY APPLICANTPRO