Job Description

In Charge Electrical Services one of the largest residential electrical construction companies in Texas with branch locations in Austin, Dallas, San Antonio, Temple, Fate, Dripping Springs and Fort Worth, and we are currently hiring for Customer Service positions for our Schertz location. Founded in 2007, In Charge has grown to over 350 employees. We work with the nation's largest home builders and pride ourselves on the quality and consistency of our construction work and on post-sale homeowner services. Our employees, the reason for our continued success, are the best in the business. We offer competitive pay, comprehensive benefits, and a 401k plan with employer matching. Most importantly, In Charge is growing quickly and promotes from within. CUSTOMER SERVICE ASSOCIATE

The Customer Service Associate is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

JOB RESPONSIBILITIES:

· Process work requests from our customers’ scheduling websites, emails, and phone calls

· Update work ticket statuses promptly

· Provide accurate documentation to accounting for billable work

· Efficiently route non-schedule related inquiries to the appropriate person or department

· Update project records in our scheduling software when project documents or purchase orders are submitted

· Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day

JOB REQUIREMENTS:

· Excellent, friendly and effective communication skills

· Positive attitude with an excitement for helping keep the branch teams organized and prepared

· Basic administrative assistant knowledge

· Organized

· Punctual

· Ability to manage priorities and workflow in a high-volume company environment

· Must be able to read and write in English.

· Bilingual a major plus

· Must be willing to undergo a pre-employment criminal, driving and drug screen

REQUIRED EDUCATION:

· High school diploma or the equivalent

COMPANY PERKS AND BENEFITS:

· Competitive Wages

· Weekly Pay

· Health, Vision and Dental plans

· Teledoc Services available for all household members at no cost

· 401K plan with Employer Match

· Paid Holidays

· Vacation that increases with tenure

· Promotion from within opportunities

· Company holiday party and regular branch celebrations

Please apply by responding to this post, via our website at http://www.inchargeelectricalservices.com/application, or submit resume to careers@in-charge-electric.com.

In Charge Electric, LLC is an Equal Opportunity Employer (EOE).

Company Description

We are one of the largest residential electrical construction companies in TX with branch locations in: Austin, Fate, Lewisville, Ft. Worth, San Antonio, Dripping Springs, Houston and Temple. Founded in 2007, In Charge began with just 3 employees and has grown to over 350. We work with the nation’s largest home builders and pride ourselves on the quality and consistency of our construction work, and on post-sale homeowner service. Our employees, the reason for our continued success, are the best in the business. In Charge Electric is an Equal Opportunity Employer (EOE). Regulated by The Texas Department of Licensing and Regulation P.O. Box 12157, Austin, Texas 78711 1-800-803-9202, 512-463-6599 website: www.tdlr.texas.gov/index.htm