KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com - 1st consumer background checking system of its kind, and ClarityIQ a high-tech/high-touch investigative case management system.
MISSION We're on a mission to help the world make clear and informed hiring decisions
VALUE In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
Customer Focused: We are customer-focused and results-driven.
Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
IMPACT As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
Are you a highly organized and detail-oriented professional who thrives in a fast-paced environment? Do you enjoy ensuring smooth communication between departments and maintaining accurate, precise information?
KENTECH Consulting Inc. is seeking a customer-focused Intake Specialist to serve as the first point of contact in our background investigation process. In this role, you will play a critical part in ensuring timely and efficient service delivery by facilitating seamless case intake and handoff.
Key Responsibilities
📋 Case Intake & Data Management – Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and case setup.
🤝 Interdepartmental Coordination – Work closely with Investigative Analysts and Verifications teams to ensure smooth handoffs and consistency in service delivery.
🔍 Data Validation & Accuracy – Review and validate incoming client information, addressing missing details to minimize delays.
📊 Case Management & Record-Keeping – Maintain accurate intake records in ClarityIQ, our case management system.
⏳ Prioritization & Time Management – Manage intake tasks based on client requirements, service standards, and deadlines.
📞 Client Communication & Support – Engage with clients to clarify initial information, fostering strong relationships and proactive communication.
🚀 Process Improvement – Contribute to ongoing enhancements in intake processes to improve efficiency and client satisfaction.
Qualifications & Experience
✔ 1+ years of experience in intake, customer service, or administrative roles (experience in healthcare, social services, legal, or background screening is a plus). ✔ Strong attention to detail and accuracy in data entry and record-keeping. ✔ Effective communication skills (both written and verbal) with a customer-first approach. ✔ Tech-savvy – Comfortable using case management systems or CRM software (experience with ClarityIQ is a plus). ✔ Ability to adapt to evolving processes and priorities in a dynamic work environment.
Desired Soft Skills
🧠 Critical Thinking – Ability to evaluate information accurately and make informed decisions. 🗣 Clear Communication – Strong verbal and written skills for client and team interactions. 🔎 Attention to Detail – Commitment to thorough and accurate data handling. 🤝 Team Collaboration – Ability to work cooperatively across departments to meet shared goals. ⚡ Problem-Solving – A proactive approach to addressing challenges and streamlining processes.
Why Join KENTECH?
🌍 Remote & Flexible – Work from anywhere while supporting a fast-growing team. 📈 Professional Development – Access to training and career growth opportunities. 💡 Make an Impact – Be part of a mission-driven company that values accuracy, efficiency, and innovation.
📢 Apply Now!
If you’re a detail-oriented professional with a passion for client service and operational efficiency, we want to hear from you!
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.