Job Description

As an IT Administrator, you will provide technical assistance to Daxko team members, support Daxko’s Site Reliability Engineers with daily operational tasks, and help install, upgrade, and troubleshoot computer and A/V hardware and software. To succeed in this role, you should have a problem-solving attitude, the ability to give clear technical instructions along with a strong willingness to learn how to explain high-level technical solutions to other internal Daxko team members. Additionally, you should be familiar with remote troubleshooting techniques.

➡️ ➡️ This is an onsite position, working from our Birmingham, AL office up to 5 days per week.

In your day-to-day, you will:

• Address user tickets regarding hardware, software, and networking issues
• Walk internal customers through installing applications, computer peripherals, and connecting to production-related environments
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until issues are resolved
• Customize desktop applications to meet user needs
• Develop and keep up-to-date internal documentation around responsible task(s)
• Direct unresolved issues to the next level of support personnel
• Follow up with internal clients to ensure their systems and tools are functional
• Identify gaps in processes and communication and develop/assist with streamlining these processes

Qualifications

Required Education and Experience:

• One or more years’ experience with Windows/Linux/Mac OS environments or System Administration work experience
• Working knowledge of office automation products and computer peripherals (printers and scanners).
• Excellent verbal and written communication skills.
• Excellent problem-solving and multitasking skills.
• Excellent interpersonal and customer service skills.
• Ability to maintain confidential company information.
• Proficient with Microsoft Office Suite or related software.
• Ability to work with cloud-based and Daxko-developed solutions utilized in our environments
• Ability and desire to grow product knowledge and technical skills at Daxko
• Novice Experience in System Administration of Operating Systems such as Linux and/or Windows
• Novice Experience in code hosting platforms such as GitHub, GitLab, and BitBucket
• High school diploma or equivalent experience

Preferred Education and Experience:

• Associate degree with related coursework
• A+ and/or Network+ certification(s)

Additional Information

#LI-Onsite

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

All your information will be kept confidential according to EEO guidelines.