Job Description

CPP Investments is recruiting for a full time IT Analyst, Global Techbar. This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the whole organization. This position also focuses on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response.

CPP Investments invests in diverse set of assets across several developed and emerging markets. As such, we strive to be a world class IT Services Team for our investment professionals in all our corporate offices. Our goal is ensuring the productivity of our CPP Investments colleagues by providing best in class computing devices, applications, systems, and service.

You are great at:

• Owning and managing employee technology problems/tickets from start to finish.
• Managing tasks and resources relating to projects and service support tickets
• Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
• Critical Thinking: Identifying risk and problems and recommending solutions into complex situations.
• Creativity : Providing ideas and suggestions clearly and concisely
• Building Relationships : Building networks with people in your and other business areas and work together to deliver results.
• Regularly reporting the ongoing status of projects and activities as assigned
• Effectively communicating, managing, and escalating of issues
• Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met.
• Processing of user account creation / modifications & terminations for various systems
• Building, testing, deploying, and recovering of desktops and laptops and ordering of IT equipment and peripherals
• Log service requests, incidents, problems, improvements, and feedback
• Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment.
• Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems.
• Increasing productivity by removing barriers/issues in the day-to-day technology that our clients use
• Contributing to the techbar service brand by suggesting ideas to improve the physical space for the techbar or how the techbar interacts with CPP Investments team members.
• Striving for operational excellence

Qualifications

If you possess the following, we’d like to hear from you:

• Post-secondary education in Computer science / Information Technology.
• Minimum 5 years of experience providing IT support in a corporate environment (preferably within finance sector).
• Customer service orientation and interpersonal skills.
• Ability to interface confidently with executive and internal customers.
• Strong independent problem solving and decision-making abilities.
• Ability to work individually as well as contribute in a global team environment.
• Proficient with all Windows operating system software and hardware.
• Strong Working Knowledge of Office 365 suite and Windows 10 environment.
• Advanced troubleshooting for all types of technical service requests and issues involving personal computers, network, smartphones / tablets, AV systems, enterprise applications / systems.
• Form positive working relationship with CPP Investments’ team members across the globe.
• A high degree of empathy and a willingness to bring all CPP Investments’ users toward successful adoption of IT supported programs.
• A person who can translate technical concepts and terms into everyday language and something simple for people to understand.
• Flexible to travel between New York city and San Francisco when required.
• Have personal interest in technology driving to learn new technologies.
• Personal behaviours are aligned to the CPP Investments’ guiding principles and IT principles.
• Driven to make a positive difference within the CPP Investments’ community.
• Approaches CPP Investments’ staff in a friendly manner to build solutions for end users.
• Has a passion for customer service and wants to exceed expectations.

Additional Information

The salary range for this position is $90,000 to $120,000.

US state/city legislation requires CPP investments to include a reasonable estimate of the compensation range for this role. The base salary range shown here is a reasonable expectation for the posted role and is part of a competitive total rewards package which includes comprehensive benefits, a performance-based incentive plan, a 401 (k) plan and paid time off. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, experience and expertise.

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.