Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online.

Everspring's Technology team is comprised of Engineering, Product Development, DevOps, Security and Quality Assurance professionals. The Technology team inspires, engages and empowers each other to create the next generation of educational technologies. This is a collaborative team whose works translate traditional education in innovative and compelling ways to enable our university partners.

The B usiness Analyst will work on the product team and will collaborate with the business functions and technology teams to innovate and build our educational technology, applications and self-service products. This individual will assist in product management related activities including requirements gathering, writing acceptance criteria, story documentation, product research and support across multiple products and technologies. This position will report to the Vice President of Product Design and Development and is based in Chicago, IL offering a hybrid work environment with a minimum of 2 days required in the office weekly.

The ideal candidate:

• Is motivated by a passion to create outstanding educational technology and innovative products.
• Is an excellent and patient communicator, comfortable communicating with a variety of roles and personalities.
• Effortlessly works with a wide range of content and subject matter.
• Is a natural collaborator but is capable of moving projects forward and driving results with empathy for the needs of multiple stakeholders.
• Displays the highest levels of integrity.
• Operates with a strong work ethic, requiring minimal supervision.
• Interacts with others using sound judgment, good humor, and consistent fairness in a fast-paced environment.
• Has a strong desire to build and be part of a great team, doing great things.
• Demonstrates curiosity and has a creative mindset – enjoys change!

Responsibilities:

• Manage project, product and development activities to meet timelines and stakeholder expectations.
• Conduct acceptance testing and ensure quality of products, making sure development increments match product requirements and product vision.
• Create, organize and maintain product support materials such as technical specifications, release notes, feature and product training, and or sales and marketing aids.
• Conduct user surveying and testing.
• Capture and document meeting highlights and key takeaways.
• Manage product and technology support inquiries and questions from customers and business functions.
• Develop, document and maintain clear and detailed business requirements
• Keep product backlogs up to date and accurate.
• Coordinate and facilitate software development cycles by clarifying requirements for Developers and QA.
• Collaborate with IT teams to develop solutions and ensure their alignment with business goals.
• Conduct research and analysis tasks
• Perform other duties, as assigned by product leadership.

Requirements

• Education: BS or BA in Business, IT or related field

Professional Experience:

• 2-5 years of experience as a Business Analyst.
• Experience in User Acceptance Testing (UAT) and quality assurance methodologies.
• Demonstrated experience in managing and completing projects, particularly in the technology or educational sectors.
• Familiarity with project management principles and practices; PMP certification a plus

Communication and Interpersonal Skills:

• Excellent communication skills, both verbal and written, capable of working with stakeholders to establish and maintain a clear understanding of business objectives.
• Strong presentation skills for sharing insights and data findings to stakeholders and team members.

Organizational Skills:

• Excellent planning and organizational skills, with a proven ability to juggle multiple projects at once, prioritize tasks, and meet deadlines with high quality work.
• Demonstrated meticulous attention to detail with high degree of accuracy

Teamwork and Leadership:

• Capable of working independently as well as under supervision with a high level of self-motivation.

Adaptability and Learning Skills:

• Curiosity and a willingness to learn about new products, skills, technologies, and market trends.
• Ability to adapt quickly to changing business needs and technology environments.

A nalytical and Problem-Solving Skills:

• Strong analytical, troubleshooting and conceptual thinking skills; ability to handle complex data or problems and provide actionable recommendations.
• Ability to perform requirements elicitation and gap analysis from various stakeholders and translate them into functional and operational requirements.

Technical Skills:

• Proficiency in analytical and project management tools
• Familiarity with Agile methodologies; certification a plus
• Familiarity of Atlassian products a plus
• Basic understanding of coding languages, technologies and data is useful.

About Everspring:

Everspring offers a range of full-service turnkey solutions, as well as standalone single service offerings, and innovative self-service products that enable universities to establish and maintain themselves as leaders in the digital delivery of education.

Based in Chicago, Everspring serves a growing number of colleges and universities. Built In Chicago has named us one of the 'Best Places to Work' in 2021, 2022 and 2023. We were also certified as a Great Place To Work® in 2022, 2023 and 2024. We offer benefits that include hybrid work arrangement, parental leave, health insurance, FSA, HSA dental, short-term and long-term disability, 401k with an employer match vested immediately, a generous PTO plan that accrues with tenure, professional development, paid parental leave program, pet insurance and more!

EEO Note:

Everspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Everspring makes hiring decisions based solely on qualifications, merit, and business needs at the time.