Overview:

Coordinates IT projects and ensures company resources are utilized appropriately. Performs both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems. Works both independently and collaboratively as pertaining to need of IT project.

Duties and Responsibilities:

• Institutes protocols for the use of IT across departments and projects
• Provides advice on the most suitable IT choices.
• Provides technical support or training for systems and networks.
• Act as link between end users and higher-level support.
• Install and configures software and hardware (printers, scanners, network cards, etc.).
• Monitors system and network performance.
• Performs troubleshooting, repairs and data restoration.
• Performs maintenance activities (e.g. backups).
• Maintains licenses and upgrade schedules.
• Collaborates with other professionals to maintain standards and functionalities.

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements :

• Bachelor’s degree required. BSc/BA in information technology or computer science is preferred.
• Certification (CompTIA Network+, CompTIA Security+, etc.) is a plus.
• Understanding of TCP/IP protocols and LAN/WAN configuration.
• Solid knowledge of IT systems and applications.
• Proven experience as IT Coordinator (or similar role).
• Experience in network management and help desk support is preferred.
• Ability to troubleshoot and repair issues.
• Critical thinker with great attention to detail.
• Strong communication and interpersonal skills.
• Excellent organizational and coordination abilities.