Job Title: IT Coordinator Position (software training)

Department: Information Technology

Summary:

The IT Coordinator is responsible for supporting IT administrative areas, and daily IT operations. The IT Coordinator is expected to perform duties with a commitment to providing superior service to the association staff, and maintaining an atmosphere of teamwork and continuous improvement. This position reports directly to the Vice President, Information Technology. 

Essential duties and responsibilities include the following (other duties may be assigned):

This list describes general job duties and responsibilities. It is not a complete list of duties.

• Performing end-user technical awareness outreach as required.
• Delivering in-person and remote training/presentation on new software to end users, and conducting new employee orientation.
• Documentation and training activities including drafting end user/software, web application, “how to use” instructions, quick reference cards etc.
• Maintaining project timelines, gathering technical requirements from business and department users, and testing new software, apps, systems etc.
• Administrative tasks including compiling weekly team reports and maintaining meeting agendas, taking notes, and other administrative areas as assigned.
• Drafting and filing basic IT reports, taking meeting notes.
• Maintaining the IT inventory.
• Performing preliminary audit report reviews, and filing; sending IT audit reminders.
• General IT operations support and coordination including set up meetings, drafting IT forms, end-user tickets, and performing other general activities/responsibilities as assigned.

Supervisory responsibilities:

Not applicable. 

Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:

Interpersonal Skills

Excellent oral and written communication skills in English, including communicating with diplomacy, discretion and tact. Ability to write clearly and translate technical jargon into understandable and user-friendly information. 

Preferred Skills, Experience & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Eligibility to work in the United States without visa sponsorship.
• 2 to 3 years of professional experience in IT Coordinator or a similar role.
• Bachelors degree in IT or any professional field preferred.
• Experience working in an association/law firm, or in a similar professional services environment.
• Some IT Operations experience preferred.
• Some experience in maintaining project timelines, and gathering technical requirements from business users. Expertise in using Microsoft Office programs, Microsoft Word, Excel, and PowerPoint.
• Experience in supporting Windows desktop end-users, Office 365, Office apps, SharePoint, Cloud platforms, laptop computers, mobile phones, printers.
• Basic understanding of Project Management and SDLC principles. 

Project Management – Responsible for technical support, training and outreach initiatives and time/process management.

Customer Service \- Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills \- Maintains confidentiality.

Written Communication \- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Teamwork \- Contributes to building a positive team spirit.

Judgment \- Exhibits sound and accurate judgment.

Planning/Organizing \- Prioritize and plans work activities; Uses time efficiently.

Professionalism \- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Quality \- Demonstrates accuracy and thoroughness.

Attendance/Punctuality \- Is consistently at work and on time; Arrives at meetings and appointments on time.

Dependability \- Follows instructions, responds to management direction.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, and use of motor skills. 

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position may require overtime. Candidate must be flexible to work overtime if needed.

Location:

Currently operating on a hybrid work schedule with in-person requirements on Tuesdays, Wednesdays, and Thursdays in its Washington, DC office.