**This is a full-time contractor role payable at $25 per hour**

We are seeking a customer-focused IT Tech Bar Specialist to serve as the face of our IT Department, providing first-line technical support in an office environment. This role will be responsible for assisting users with IT issues, troubleshooting, and ensuring a high level of service resolution at the first point of contact.

Key Responsibilities:

• Provide in-person IT support at the Tech Bar/IT Point of Service, assisting employees with technical issues.
• Troubleshoot and resolve hardware, software, and connectivity problems in an Office IT environment.
• Utilize a ticketing system to track, document, and manage IT support requests.
• Assist with user account management, including Active Directory and Office 365 administration.
• Support mobile device management (MDM) processes, with experience in Microsoft Intune being a plus.
• Collaborate with IT team members to escalate and resolve complex technical issues.
• Offer guidance and training to employees on IT best practices and self-service solutions.
• Maintain IT equipment and ensure proper configuration for end-users.

Required Skills & Experience:

• Strong customer service skills with a proactive and friendly approach.
• Experience working with IT ticketing systems.
• Familiarity with Active Directory and Microsoft 365 environment.
• Basic troubleshooting skills for hardware, software, and networking issues.
• Ability to work collaboratively in a team-oriented environment.

Preferred Skills & Experience:

• Experience with ServiceNow for IT support ticket management.
• Knowledge of Verizon account management for mobile devices.
• Hands-on experience with Microsoft Intune for mobile device management.

Work Environment:

• Team-based role, working collaboratively to support end-users.
• Office-based, requiring hands-on troubleshooting and face-to-face customer interaction.

If you are a tech-savvy professional with excellent customer service skills and a passion for IT support, we encourage you to apply!

Pay: $25.00 per hour

Hours: Mon - Fri 7:30am - 4:30 pm

Immediate start pending successful interview and relevant checks