**This is a full-time contractor role payable at $28 per hour**

Job Summary:
We are seeking an IT Deskside Customer Engineer (CE) to provide technical support in a customer-facing role within our TechDoc environment. The ideal candidate will have strong troubleshooting and break/fix skills for PCs, iPhones, and iPads, with MacBook experience being highly preferred. While A/V skills are not required, they are a plus.

Key Responsibilities:

• Perform a variety of technical support tasks on-site to meet business and customer needs.
• Troubleshoot and resolve issues with PCs, iPhones, iPads, and, preferably, MacBooks.
• Assist in coordinating small teams to deliver work packages aligned with company processes.
• Document and report work completed to ensure compliance with company and customer procedures.
• Escalate technical issues as needed, following company protocols, and take appropriate actions to meet customer expectations.
• Deliver exceptional customer service to internal and external users to ensure a positive experience.
• Adapt quickly to changing environments while maintaining a consistent and effective contribution to the team.

Qualifications & Skills:

• Proven experience in an IT Desktop Service environment.
• Strong troubleshooting and break/fix skills for PCs, iPhones, and iPads (MacBook experience preferred).
• Ability to follow instructions and procedures with precision.
• Proficiency in using information systems, technology functions, and applications following IT industry standards.
• Highly organized with strong problem-solving skills.
• Excellent customer service and communication skills.
• Basic administrative, literacy, and numeracy skills.
• Strong interpersonal skills and ability to collaborate within a team.
• Awareness of health and safety best practices in the workplace.
• A/V experience is a plus but not required.

If you are a tech-savvy professional with strong troubleshooting skills and a passion for customer service, we encourage you to apply!

Pay: $28.00 per hour

Hours: Mon - Fri, 8 am - 5 pm

Immediate start pending successful interview and relevant checks