**This is a full-time 1099 contractor role payable at $30 per hour**

We are looking for a skilled and customer-focused IT Deskside Support Engineer to join our technical support team. In this role, you will be responsible for delivering hands-on support to end-users both remotely and on-site, performing technical work aligned with business and customer needs, and ensuring smooth operation of IT services and hardware.

The ideal candidate will have experience working in an IT Desktop Service environment, strong problem-solving skills, and a commitment to providing high-quality customer service.

Main Responsibilities

• Perform a range of technical work activities remotely or onsite to meet business and customer requirements.

• Document and report completed tasks to ensure compliance with internal and customer procedures.

• Escalate issues as necessary following company protocols to ensure customer expectations are met.

• Evaluate and manage escalations, ensuring prompt resolution and communication.

• Deliver excellent customer service to both internal and external customers, ensuring a consistent and professional support experience.

• Quickly adapt to dynamic team environments to maintain a steady and effective contribution.

Site-Specific Responsibilities

• Perform IMAC (Install, Move, Add, Change) work including build, deployment, and asset management.

• Provide in-person end-user support at the TechBar for approximately 2 hours daily.

• Manage and resolve hardware and software incidents involving desktops, laptops, and printers.

• Conduct image management and distribution utilizing Microsoft SCCM.

The Ideal Candidate Will Have:

• Proven experience in an IT Desktop Service or technical support environment.

• The ability to follow instructions and procedures carefully and accurately.

• Familiarity with industry-standard information systems, technology functions, and applications relevant to the role.

• An organized and methodical approach to troubleshooting and task management.

• Strong customer service focus with the ability to maintain professionalism in all interactions.

• Routine administrative capabilities.

• Good interpersonal communication skills, with basic literacy and numeracy proficiency.

• Awareness of workplace health and safety best practices.

Technical Skills (Preferred):

• Hands-on experience supporting:

  • Desktops, Laptops, Printers.

  • Incident Management for hardware and software issues.

• Experience with Microsoft SCCM for image management and deployment.

• Asset management and technical hardware provisioning.

Working Conditions

• Onsite position.

• Some lifting and manual handling of IT equipment may be required.

• Team-based environment with opportunities for cross-training and collaboration.

Pay: $31 per hour

Shift: Monday - Friday; 40 hours per week

Immediate start pending successful interview and relevant checks

\#ZR