Benefits:

401(k) matching

Company car

Company parties

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

At ICSI, we are committed to bringing excellence to the IT industry. To answer the everyday security threats, ICSI will continue to use cutting-edge, cost-effective technology to reinforce our clients business through our IT staffing and software partnerships.

ICSI is seeking a highly motivated and experience Field Service Technician to add to our team. In this role, you will be responsible for providing technical support that relates to all aspects of desktop/laptop systems, communications, hardware/software and office systems.

As a Field Service Technician, your role will include unparalleled technical support for our clients, allowing them to experience the best support available within the industry.

Primary Responsibilities:

Install, and configure IT equipment including end user desktops, laptops, Servers, printers, and network equipment (Routers, Access Points).

Perform software upgrades to desktops, laptops, tablets, and servers.

Troubleshoot and resolve advanced desktop, server, network, and active directory related issues.

Perform virus detection and removal.

Implement disaster recovery solutions.

Diagnose and resolve problems across Windows, Mac, iOS platforms, as well as their software, hardware, and service product lines.

​​​​​​​Ensure proper documentation and use of the ticketing system.

​​​​​​​Assume complete ownership of customer issues until resolved.

Keep peers and managers informed of significant problems and unexpected delays.

Protect organization's value by keeping information confidential.

Education, Experience, and Skills

Must Have a minimum 3 years’ experience as a Field Service Technician

High School diploma required, bachelor’s degree Preferred

Competent and professional written and verbal communication skills.

Has knowledge of commonly used computer use concepts, practices, and procedures.

Excellent problem-solving skills.

Experience with support of network printers, scanners, copiers, and faxes.

Self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience.

Takes initiative in improving the team, improving the user experience, and improving your personal skill set.

Ability to carry, lift, and move users' equipment and network equipment.

Strong customer service values.

Working Environment: Typical office environment. Physical Activities: Ability to lift 30 lbs., ability to operate a computer for extended periods. Ability to use ladders and basic power tools.

Company car is provided