IT - Help Desk 3 - IT Help Desk Analyst Posting ID 141911 100% on-site- L 220 S Center St, City Mesa, AZ 85211 Local Candidates Only Duration :5 Months from the projected start date Rate: $30/ hr on W2

Education: Associates -Required

100% on-site. 220 S Center St City Mesa, AZ 85211

Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.

This includes -providing customer service support, including answering calls, determining the scope of a customer s problem,

initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and

intermediate troubleshooting and resolution/escalation; Further details can be shared later.

Customer Service

Prior IT Help Desk experience with a list of ITSM tools used

Active Directory

Microsoft Windows