NEED ONLY LOCAL ARIZONA RESIDENTS.

100% onsite

IT - Help Desk Analyst Level 3 - 141911

Responsibility:

Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.

This includes -providing customer service support, including answering calls, determining the scope of a customer’s problem,

initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and

intermediate troubleshooting and resolution/escalation; Further details can be shared later.

Customer Service

Prior IT Help Desk experience with a list of ITSM tools used

Microsoft Windows

Active Directory

Qualification:

Prior IT Help Desk experience with a list of ITSM tools used

Minimum Education Level Associate's Degree

High Volume Inbound, Outbound calls

Customer service, Troubleshooting customers' issues with technical support

Ticket resolution/escalation and Incident Reports (IRs) using on-line incident management system

Microsoft Windows

Active Directory