Job Description

Summary:

The IT Help Desk role is to assist with maintaining a stable operation of the in-house computer network. This includes installing, maintaining and supporting , all network hardware, software, and communication links. The individual will also help resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required.

Responsibilities:

• Assist with administration of desktop, servers and network
• Troubleshoot computer equipment including desktop, laptop, server, printer, monitors, telephones and other peripherals
• Reimage and upgrade existing desktops, install business applications, deploy to branch and departments
• Travel to branch locations as needed for support and maintenance of IT equipment

Qualifications

• High School Diploma/GED, Some College Preferred

• Credit Union Experience Preferred

• Computer Science Major or IT Minor

• Minimum 6 months of related experience in support and maintenance, upgrading, all computer equipment and troubleshooting operating systems, hardware, software, and peripherals.

• Previous experience in banking or financial industry helpful

• Able to communicate clearly and accurately in verbal and written format with the ability to interact in a pleasant and professional manner with internal and external personnel at all levels.

• Solid analytical reasoning along with problem solving skills

• Attention to detail and thorough follow up skills

• While performing the duties of this job, the employee is regularly required to sit; walk; stand; use hands; reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 30 pounds and 10 pounds frequently. Specific vision abilities required by this job include close vision and a majority of the day is spent at the computer.

• Ability to organize time and resources and set priorities to accomplish multiple tasks.

• Must be available to work Saturday's

Additional Information

As a First Financial employee, you'll enjoy a challenging work environment. We offer a great benefits package including Medical, Dental, Rx, Vision, Life Ins., Retirement Plans, Vacation, Sick and Personal.

All your information will be kept confidential according to EEO guidelines.