A leading law firm is seeking an IT Support Specialist (Tier 2/3) to join its Nashville, TN office. The ideal candidate is customer service-oriented and proactive in troubleshooting technical issues while ensuring seamless computing resource utilization.

Compensation:

• Competitive salary based on experience, with potential performance-based bonuses.

Benefits:

• Comprehensive health, dental, and vision insurance

• 401(k) with firm contributions

• Paid time off and holidays

• Training and professional development opportunities

Work Expectations & Schedule:

• Full-time position based in Nashville, TN

• Flexibility for extended hours as needed

• Occasional travel for rollout support and additional locations

Candidate Parameters:

• Experience in IT support (law firm experience preferred)

• Expertise in Microsoft Office 365, Windows 10/11, and document management systems

• Strong troubleshooting, communication, and documentation skills

• Ability to lift PC equipment and desktop printers when necessary