Benefits:
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Job Summary
Dynamic NJ based MSP seeking experienced Help Desk Manager to fill a new management position supporting and guiding a highly dedicated Help Desk team, deliver exceptional network and systems solutions to our clients. The successful candidate will be responsible for managing the performance, productivity, technical standards, and technical execution of the team. This person will have experience supporting small to medium-sized Microsoft environments and have a strong, defined networking background. The primary goals of the IT Help Desk Manager (MSP) will ensure we meet/exceed Service Level commitments for client end-user technical support, and overall successful management of client networks. The Help Desk Manager will be comfortable stepping in as an escalation point, developing focused agendas as necessary to disseminate pertinent technical and client information to the team.
IT Help Desk Manager (MSP) – Manager and hands on qualifications
Experience with Windows server infrastructure including experience with Active Directory, Windows Server, Office 365 & Azure
VMWare / Hyper V
Remote Desktop, DNS, Group Policy
TCP/IP Networking, Firewalls, VPNs
RMM Tools (SolarWinds, Kaseya, Labtech, AutoTask)
Windows Server OS Management and Patch Management
General IT Infrastructure – server, cloud and networking
Experience defining processes and operations
Experience participating in designing, building and managing help desk implementations
Experience preparing technical system operation reports
Experience planning, implementing, and reviewing processes for new technologies
Will have evident communication and customer service skills
3+ years of experience in a fast-paced Help Desk role is preferred
3+ years management experience is preferred
Will demonstrate superior analytical, planning, organizational, and problem-solving skills
Will have solid technical background with ability to communicate to non-technical staff
Can multi-task and be an organized self-starter in a fast past environment
Will demonstrate the ability to lead and inspire team members
Ability to pick up new technology quickly with minimal guidance
Strong character behaviors include honesty, integrity, and transparency
Ability to follow policy, procedure, and regulatory requirements
Applicant must have reliable transportation and valid driver’s license