IT Help Desk Technician

Encore Strategic

IT Help Desk Technician

Reynoldsburg, OH
Full Time
Paid
  • Responsibilities

    Are you ready to take the next step in your IT career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment.

    What You’ll Do:

    • Work with PC Hardware, operating systems, and networks
    • Troubleshoot, diagnose, and resolve typical PC hardware and software issues
    • Use backup and recovery software and methodologies and basic firewall functions
    • Troubleshoot basic networking hardware and protocols.
    • Use CRM and ticketing systems to manage client issues
    • Schedule M-F 7AM-4PM

    Skills You’ll Need:

    • Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans.
    • Confidence and commitment to top-tier customer service in a fast-paced environment.
    • Ability to stay organized and follow tasks through to completion with accuracy.
    • Willingness and ability to learn new applications and skills.
    • 1-3 years of hands on PC support experience.
    • Office 365 experience.
    • A general knowledge of different hardware platforms, cloud services, and line of business applications.

    Compensation:

    • $20 - $24/hr, scalable based upon experience
    • Retirement plan, PTO, health insurance benefits, and bonus plan
    • Tuition reimbursement and professional development assistance

    Ready to apply?

    • Quick apply with your resume
    • Prefered consideration will be given to candidates who get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-KOOV60S2V?u=1047336