Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:

Fundamental knowledge in:

-Networks and troubleshooting

-Windows 10/11 / Android / iOS / Mac

-Microsoft 365 Admin Centers

-Microsoft Security & Compliance

-Microsoft Apps (Outlook, Teams, OneDrive)

-Microsoft SharePoint

-Microsoft Azure/Entra ID

-Microsoft Azure VM Provisioning

-Microsoft Tenant Setup & Migrations

-Dropbox

-Google Admin Console

-Google Drive

-Gmail

Installation and troubleshooting :

Servers / Laptops / Workstations / Tablets

Routers / Firewalls / WAN / LAN / SDWAN

Switches / NAS / Access Points / Printers Low Voltage optional

Preferred Certifications:

A+ / Net+ / Microsoft Certs / AWS

Excellent communication skills (Email, verbal, and follow-up)

Ability to meet requirements and deadlines.

Demonstrate good work ethics.

Ability to troubleshoot:

Device IP connectivity

Multi-function printers

Access points

IP phones

Workstations

Servers & shared resources

Switches / Routers

Microsoft Windows 7/10/11

MacOS

Android / iPhone

Outlook connectivity problems

Interacts well with clients and coworkers

Some project management skills

Work with sales team and field ops team

Prior Help Desk experience required