About the Job

As an IT Helpdesk Intern at The Dennis Group, you'll provide technical assistance and support for our internal users. This role involves troubleshooting computer systems, hardware, and software issues, as well as delivering excellent customer service.

Primary responsibilities

• Provide technical support for issues related to computer systems, software, and hardware.
• Maintain and ensure the daily performance of computer systems.
• Respond to helpdesk requests from internal users, diagnosing issues and guiding users through problem-solving processes.
• Follow up with users to confirm resolution of issues.
• Install, modify, and repair computer hardware and software including setting up workstations for users in the Salt Lake City office.
• Troubleshoot LAN, VPN, and other network systems, running reports to track recurring issues.
• Assist with computer clean-up and maintenance.
• Help train users and collect feedback to enhance the customer experience.

About You

• Currently pursuing an Associate’s or Bachelor’s degree in Information Systems or a related field.
• Minimum GPA of 3.0.
• Proficiency in Microsoft Office Suite and Windows operating systems.
• Strong communication and interpersonal skills.
• Self-motivated, organized, and creative problem-solver.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift-up to 15 pounds at times.

About Us

We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we’ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn’t one thing we do, it’s all we do.

Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.

Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.