IT Helpdesk

SBT Global, Inc.

IT Helpdesk

San Jose, CA
Full Time
Paid
  • Responsibilities

    Job Description

    • Installing and configuring hardware and software components to ensure usability.
    • Rack and stacking Server, lifting up to 50lb weight.
    • Troubleshooting hardware and software issues.
    • Ensuring electrical safety standards are met.
    • Repairing or replacing damaged hardware.
    • Upgrading the entire system to enable compatible software on all computers.
    • Install and configure systems which support infrastructure and/or R&D activities.
    • Develop and maintain installation and configuration procedures.
    • Performing tests and evaluations of new software and hardware.
    • Providing support to users and being the first point of contact for error reporting.
    • Establishing good relationships with all departments and colleagues.
    • Conducting daily backup operations.
    • Managing technical documentation.
    • Operations and Support
    • Asset Management, includes 4 physical asset audits per year
    • Need to track inventory any time
  • Qualifications

    Qualifications

    • 2+ years of experience in computer networks and systems maintenance.
    • A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
    • Forman deployment experience
    • Ansible experience
    • RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
    • Asset Management experience
    • Excellent written and verbal communication skills.
    • Good interpersonal skills.
    • Attention to detail.
    • Good problem-solving skills.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.