Job Description

Responsibilities

• Responsible for fulfilling direct desk-side and remote support to staff, troubleshooting and repairing IT devices.
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure customer requirements and guidelines are identified and completed in a timely manner.
• Assist other teams to troubleshoot and resolve local and network issues.
• Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activation and configuration)

Qualifications

Basic Qualifications

• Associate degree
• 3+ years of hands-on IT systems in a commercial production environment
• 3+ years of experience installing and troubleshooting Microsoft products including, but not limited to: Windows 10/11, Office 365, Project and Teams, all within an Active Directory Environment
• 3+ years of experience with networking concepts such as DNS, DHCP, SSL, and TCP/IP
• 3+ years of experience in PC repair, troubleshooting and deployment
• 3+ years of experience with client, server, and network service delivery
• Excellent written and verbal communication skills
• Ability to explain complex IT concepts in simple terms
• Ability to set goals and work independently
• Maintain knowledge of complex industry trends
• Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours
• Traveling up to 10% of the time
• Friendly customer service attitude working with others

Preferred Qualifications

• Bachelor’s degree
• 3+ years of experience with Microsoft Azure
• 3+ years of experience installing, troubleshooting and maintaining a Cisco network environment
• 5+ years of experience with VMWare ESXI and/or VMWare Horizon
• Experience installing and troubleshooting Autodesk products including, but not limited to: AutoCAD, Revit, BIM360
• Ability to manage high priority projects
• Ability to obtain industry recognized certificates as needed
• Strong desire to understand workflows associated with an Architectural and Design firm and develop solutions to enhance their work

Additional Information

Hanbury is a firm that encourages personal growth and offers competitive salary and benefits packages. EOE.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• On call

All your information will be kept confidential according to EEO guidelines.