Job Description

The IT Supervisor will be responsible for providing support to users of desktop computers and associated peripherals. This will include installing, configuring, and troubleshooting hardware and software issues. The role will also involve maintaining inventory of all equipment and software, as well as keeping up to date with the latest technology trends. Good customer service skills are essential in this role, as is the ability to work independently with little supervision.

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

• Provide technical assistance and support for computer systems and software.
• Answer questions or resolve computer problems for clients in person, via telephone or from a remote location.
• Install, modify, and repair computer hardware and software. Train users to use new or modified equipment and software programs.
• Read technical manuals, confer with users and conduct research to solve problems as they arise.
• May also refer major hardware or software problems to vendors or technicians for further resolution.
• To provide technical support for computer systems and users.
• To install, configure and troubleshoot computer hardware and software.
• To maintain network infrastructure and ensure its proper functioning.
• To resolve technical issues arising out of computer usage.
• To protect user data and system security by implementing various measures.

Qualifications

Experience Required:

• 5+ years’ experience managing IT infrastructure, services and support in a similar environment: multiple servers, applications (on-premise and cloud), file/print, database, mail, mobility. 350+ end users.
• Experience supporting multiple sites across a region\continent.
• Experience of working in a global organization, with the ability to thrive in a multi-cultural work environment.
• Experience supporting remote and isolated sites (low bandwidth links, connectivity issues).
• Experience of engagement with business stakeholders throughout a large organization to ensure the delivery of effective IT services and support to meet business requirements.
• Experience working within a large distributed IT organization which includes out-sourced and shared services teams.
• Proven experience managing IT OPEX & CAPEX budgets and liaison with a finance department to ensure IT expenditure is controlled.
• Experience managing a technical team including 2nd & 3rd line support engineers
• Experience managing 3rd party service providers and vendors
• Experience supporting Dell hardware and Microsoft OS an advantage
• Previous experience providing IT services and support to a call centre environment highly beneficial

Required Qualifications

• Educated to degree level or equivalent
• Technical qualifications such as CompTIA A+, Microsoft MCSA/MCSE, Cisco CCNA an advantage.
• Demonstrable knowledge of ITIL service delivery framework, ITIL qualifications beneficial.

Required Languages

• English language skills (oral and written) an absolute must. Knowledge of an additional language is a significant advantage.

Travel / Rotation Requirements

• Minimal travel is required for the role – occasional trips to support smaller sites in the Americas region.

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.