Benefits:

Health insurance

401(k) matching

Company car

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Come join us! We are looking for a qualified technician who is very industry knowledgeable, self-motivated with years of experience in network technical support and consulting. Our mission at SDS is to ensure that we provide our valued customers with adequate IT infrastructures which are used to their maximum capabilities. This role will support our customer networks, firewalls, servers and end user computer systems, including the handling of security consultations, support requests, and assisting our customers with their IT needs. The ideal candidate will have strong technical skills, excellent customer service, time management, and communication skills. We are looking to continue to grow as a leading IT services provider and look forward to a team member who is passionate about being a part of our expert team.

Responsibilities

Provide professional technical support to our customers’ servers and networks

Install, configure, and upgrade hardware infrastructure and applications (incl servers, firewalls, switches, VPNs, other physical hardware)

Assess security risks and recommend improvements to safeguard systems

Monitor and evaluate network performance and enhance firewall security

Respond to support requests in a timely manner and resolve technical issues to minimize customer business impact

Develop and maintain technology procedures and documentation

Instruct our users in best-use practices in technology, software, security and equipment

Lead and coach others, cross-training with other team members and look for opportunities for service growth at SDS

Qualifications

An associate, bachelor’s degree or equivalent advanced experience in IT related field is required.

Significant experience with Microsoft Active Directory and Entra ID (Azure) with on-premise Microsoft domain support preferred

Solid understanding of network server infrastructure and enhanced security management

Strong communication skills, troubleshooting and analytical skills

Knowledge and understanding of EDR, XDR and MDR security is desired

VMWare and/or Hyper-V experience preferred

experience implementing and managing firewalls such as SonicWall or Cisco

Knowledge of cloud backup systems and other secure data backup solutions

Highly self-motivated with the ability to work in a fast-moving environment

Ability to effectively collaborate with team is required for success of the company

Experience with VOIP phone systems and supporting wireless environments is a plus

About SDS Technology

The areas leading provider of computer services, computer repair, commercial IT services, back-up sales and service, and IT Security since 1984. SDS Technology (SDS) is synonymous in our area with technological expertise, prompt service and innovation. SDS is also the area’s leading computer and networking sales and service provider. We have attained a reputation of excellence in our market area because our staff of technicians take their profession seriously.

When our technicians aren’t servicing our clients’ varied technical needs, they’re studying the latest computer industry trends and technologies and accruing a series of professional certifications geared to today’s and tomorrow’s real world business needs. SDS is dedicated and devotes its efforts to devising solutions that meet the unique specifications and needs of our clients’ businesses