Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

IT Operations Manager Job Type: Full-Time | Exempt Headquarters: Springfield, MA (Multi-site leadership across 100+ locations) Schedule: Monday-Friday, 9a-5p Salary: Based on Experience

Lead with Purpose. Build What Matters.

At ServiceNet, technology isn’t just a department—it’s the silent engine behind life-changing care. We’re searching for an IT Operations Manager who’s ready to roll up their sleeves, manage a distributed tech team, and bring operational brilliance to over 100 locations across Western Massachusetts.

If you're a systems thinker, strategic collaborator, and people-first leader who thrives in fast-paced, mission-driven environments—we want to talk to you.

What You’ll Do:

Operational Leadership

Manage a high-performing team of field technicians, delivering responsive, top-tier support across our entire service footprint.

Set clear goals, provide steady coaching, and drive accountability and morale.

Budget Oversight

Partner with IT leadership to track and manage department budgets.

Monitor expenses, streamline vendor billing, and ensure financial alignment with organizational priorities.

Strategic Collaboration

Work hand-in-hand with leaders across clinical and administrative teams to shape and implement a tech strategy that drives real impact.

Build bridges across departments to make IT a proactive partner in care delivery, compliance, and growth.

Team Culture & Retention

Cultivate a positive, inclusive culture where IT professionals thrive.

Prioritize staff development, long-term retention, and a sense of purpose.

Technology & Infrastructure

Execute infrastructure and support plans in partnership with the CTO.

Help maintain system stability, scalability, and security across all sites—while supporting smart asset tracking and proactive tech upkeep.

Grace Under Pressure

Bring clarity and calm to complexity. Balance strategic vision with real-time problem solving, and lead through change with emotional intelligence and integrity.

What You'll Bring:

7+ years in IT, with 3+ years in leadership roles managing multi-site or distributed teams.

Experience in healthcare, human services, or regulated industries—you know your way around HIPAA, EHRs, and data security.

Operational savvy: budgeting, vendor management, documentation, and process improvement.

A talent for translating tech into people-friendly solutions.

Strong communication, strategic foresight, and a genuine love of building great teams.

Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart

Generous paid time off

Health & dental insurance

403(B) with employer match

Tuition assistance & advancement opportunities

Life insurance and long-term disability coverage

A tech-savvy, mission-driven environment where your impact matters

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.