IT Service Desk Technician

Turner Staffing Group

IT Service Desk Technician

Elko, NV
Full Time
Paid
  • Responsibilities

    Position Description:

    The successful candidate will be responsible for the configuration, installation, troubleshooting, and repair of personal computers, printers, telephones, mobile devices, and data communications equipment; configuration and support of mobile devices; installation, configuration, and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned.

    Responsibilities:

    • Works at the Help Desk receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem-solving with a goal of first call resolution, providing troubleshooting and resolving software, hardware, mobile, and network problems.
    • Daily maintenance tasks, imaging computers, and remediating broken clients
    • Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
    • Provides first—and second-level technical customer support. The first level of support duties includes receiving trouble calls via Help Desk tickets, telephone, and e-mail and resolving issues within the scope of the role. If problems require higher-level support, the Help Desk technician will dispatch a service ticket to the appropriate higher-level support personnel.
    • Provide local hands-on support when higher-level support needs physical assistance; second-level support involves solving routine technical problems remotely from the Help Desk.
    • Responsible for day-to-day manning of the Help Desk ticketing system for all computer-related trouble reported by local end users.

    Qualifications:

    • Two (2) years of PC Technician experience in a business networking environment required
    • BS in Computer Sciences preferred
    • Microsoft MCSA or MCSE and A+ certifications preferred
    • Ability to lift and carry 50 pounds required
    • The ability to travel locally routinely required
    • Exceptional customer service/interpersonal skills required
    • Demonstrated extensive knowledge of personal computers in a networked environment, including data and telecommunications equipment required
    • Knowledge of and experience with local area networks and associated protocols and equipment. Specifically, Microsoft Windows, IOS environments, mobile devices, firewall technology, and TCP/IP. Familiarity with Cisco networking equipment is preferred
    • Authorized to work in the US without work visa sponsorship

    What We Can Offer You

    • A comprehensive compensation package including benefits.
    • Mileage and per diem for the onsite position is provided
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • An Opportunity to transform Traditional Mining into the future of Digital Mining
    • Opportunities to grow and learn with industry colleagues are endless