This role is primarily leadership and collaboration but also carries a hands-on support component. You and your staff will support the law offices in D.C. and Northern Virginia. Your number one priority is delivering outstanding service to the lawyers, staff, and firm’s clients.
Highlights of client service responsibilities are:

• Lead and manage the maintenance, operation, and support of technology systems, including desktop/laptop computers, printers, telephone systems, and A/V equipment.

• Manage inventory, troubleshoot issues, and coordinate vendor support for repairs and warranty services.
  

• Coordinate server maintenance, upgrades, and system testing, working with the infrastructure team to ensure systems are properly maintained.
  

• Proactively monitor technology systems to ensure uptime and communicate any downtime to office staff.
  

• Provide leadership in firmwide technology projects
  

Team Management will consist of:

• Supervise and guide the local IT staff, ensuring team members are knowledgeable, trained, and equipped to meet client service objectives.
  

• Oversee incident resolution, ensuring service levels are met and incidents are tracked effectively.
  

• Provide coaching and mentorship to team members
  

If you'd like to learn more, we'd love to talk to you as soon as you have the time. Please send me your resume and your availability for a call to review the opportunity.

I can promise you a Ghost-Free Process too. We work directly with leadership, so the process is quite efficient.