Why Apply Here?

Apply if you want to work in a culture that appreciates you through work-from-home flexibility, a fun yet fast-paced team environment and strives to help you meet your professional objectives while giving our customers unparalleled results.

We are looking for someone to join our team in Cincinnati with great experience and who's fun to work with to lead our team to support our customer's Microsoft cloud and on-premise technologies. Most of our customers depend on our full support and ownership of their technologies, systems, infrastructure and security management to help them maintain their business goals while not worrying about their IT.

Operations Team Objective

Our goal is unsurpassed customer focused IT support and unparalleled service while valuing each team member to meet our team and company goals.

Key Requirements

Create a professional rapport with customers by helping them feel their request is your most important priority

Take ownership of requests and projects from start to finish

Commitment to excellence

Set customer expectations by prioritizing and scheduling their requests

Track time and work using ticketing system

Create and maintain documentation for system configuration, mapping and processes

Assist Support Team with high level escalations

Mentor and share knowledge with Support Team

Meet personal and team targets and objectives

Technical Requirements

Work with sales team in the scoping and design of projects and solutions

Work with vendors (when applicable) to resolve customer issues

Manage systems for monitoring all customer systems and infrastructure

Proactively ensure the highest levels of systems and infrastructure availability

Maintain security, backup, and redundancy systems

Respond to alerts from various monitoring systems

Contribute to continuous improvement efforts for internal processes and customer solutions

Work on Projects to meet on time and on budget completion goals

Types of projects include: Microsoft 365 Migrations, Azure Implementations, Azure AVD, Microsoft Security Projects, Network Infrastructure, Cloud Migrations, etc.

Write and maintain custom scripts to increase system efficiency and lower the human

intervention time on any tasks

Participate in the design of information and operational support systems

Manage security, backup, and redundancy systems

Other Requirements

Combination of onsite support & remote support

Participate in On-Call rotationSame-day travel to customers outside of Cincinnati occasionally required

Personal development and continual learning

Benefits Include

Work From Home Days

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Vacation

Personal Days

Mileage reimbursement

Mobile Phone Stipend

About SpliceNet Consulting

SpliceNet Consulting is a Cincinnati based MSP focused on serving Law Firms, Nonprofits, Manufacturers and SMBs in Ohio, Kentucky, Indiana. We owe our success to our dedicated team which in turn is the core to our customers’ success. We continually search for better ways to enjoy work and show our appreciation to our team. We enjoy lunch together at least twice a month and cut up with each other daily. Many say "we appreciate you", WE SHOW IT.

Company website: www.splice.net

Flexible work from home options available.