Job Description

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston office. In this role, you’ll be the go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities:

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and Apple’s OS.
• In-depth knowledge of a PC's hardware.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Meticulousness in performing given tasks.
• A big plus if you’re a gamer!

Additional Information

This job requires working in Boston, US.
Working mode: in-office in a hybrid or full-time capacity.

Health & Well-being

• Company paid medical healthcare (dental vision & mental).
• Paid Leave — 20 days of holiday for every team member per year (26 days after two years).
• No dress-code — we like to keep it casual.
• 401K with employer matching.
• Gym Membership Reimbursement.

Perks & Professional Growth

• Flexible working hours.
• Trainings, lectures and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• Merch — regular chances to nab some cool swag!
• A welcome pack filled with goodies — to help you feel right at home once you join the team.

Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

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