Job Description

We are seeking a proactive and tech-savvy IT Specialist Intern to join our IT department for the Summer 2025 internship program. The intern will assist in providing technical support, managing IT systems, and participating in various IT projects. This role offers valuable hands-on experience with networking, hardware, software, and cybersecurity, providing an opportunity to gain practical knowledge in a real-world environment.

Key Responsibilities:

• Assist in troubleshooting hardware and software issues for internal teams, providing timely technical support
• Help manage and maintain company computer systems, networks, and servers
• Support in configuring and installing software, hardware, and peripheral devices
• Assist with the administration of user accounts and access permissions
• Participate in system upgrades, patches, and security updates
• Conduct basic network troubleshooting (e.g., internet connectivity, network drive mapping)
• Support data backup and recovery procedures
• Assist in maintaining IT documentation, including manuals, FAQs, and knowledge-base articles
• Collaborate with the IT team on cybersecurity initiatives, ensuring data protection and system security
• Contribute to IT projects, including system integrations, cloud services, or automation tasks
• Respond to and resolve help desk requests and document resolutions
• Perform other tasks and duties as assigned by the IT department

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Familiarity with Windows, macOS, and Linux operating systems
• Basic knowledge of networking (e.g., TCP/IP, DNS, DHCP) and computer hardware
• Strong problem-solving and analytical skills
• Good communication skills and the ability to explain technical concepts to non-technical users
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work both independently and as part of a team

Additional Information

Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.

Among the many benefits our team members enjoy are:

• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers, showers, etc.)
• Yoga studio
• Meditation/Nap room
• And much more!

Trove Brands is an equal opportunity employer.

Phone calls regarding this position are not accepted.

This internship will start May 2025 and end in August 2025.