National Background Check, Inc. has been a trusted leader in the livescan fingerprinting and background check industry for 25 years. We are proud of our rich history and the dynamic culture we've cultivated over the years. Our team works collaboratively to deliver exceptional service to our clients. We're looking for an IT Specialist who shares our passion for innovation and excellence to join our team.
Position Overview: As an IT Specialist at National Background Check, Inc., you will play a critical role in maintaining, updating, and enhancing our proprietary software. This software is integral to our operations and client services. You will work closely with our team to ensure that the system is operating smoothly, is secure, and is continually improved to meet the evolving needs of our clients and business.
Key Responsibilities:
- Software Maintenance: Ensure the ongoing performance, stability, and security of our proprietary software.
- Software Updates: Implement regular updates and patches to keep the software current and efficient.
- Software Improvement: Work with the team to identify areas for improvement and develop new features that enhance the software’s capabilities.
- Troubleshooting: Diagnose and resolve technical issues that may arise, ensuring minimal disruption to business operations.
- Collaboration: Collaborate with other team members to align IT solutions with business needs and strategies.
- Documentation: Maintain clear and comprehensive documentation of software processes, updates, and modifications.
- User Support: Provide technical support to internal users, assisting them with any issues or questions related to the software.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Proven experience in software maintenance, development, and troubleshooting.
- Familiarity with proprietary software and custom-built systems.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills, both verbal and written.
- A collaborative mindset with the ability to work effectively in a team setting.
Why Join Us?
- Be part of a company with a 25-year history of success and innovation.
- Work in a great culture that values teamwork, growth, and continuous improvement.
- Contribute to a critical aspect of our business, ensuring our software remains top-notch.
- Join a small but dynamic team where your contributions make a real impact.
*Must be able to pass an FBI background check and drug screening