Location: Plano, TX (On-site only)
Full-time
This role's for someone who's done more than just support tickets.
**** You've been in the trenches — fast-growing startup, systems flying, scale happening. You know how to keep operations tight and secure while things move fast.
Set up and support hardware, software, and internal systems
Manage user accounts and access — provisioning, deprovisioning, and requests
Handle daily IT tickets with speed and minimal oversight
Run updates, patch management, endpoint security
Own procurement: source and order IT + medical equipment, track deliveries, manage supply levels
Coordinate with clinical, admin, and ops teams on ongoing supply needs
Evaluate vendors and assist in price negotiation
Maintain clean documentation across everything you manage
3+ years in IT support — enterprise tools, provisioning, systems, and troubleshooting
Worked at a fast-scaling tech or health tech startup, ideally from early-stage through 1,000+ headcount
Experience with SOC 2 Type II, or even better, HITRUST — audit prep, evidence collection, control remediation
Comfortable managing procurement workflows, vendors, and ops coordination
Background in healthcare or other regulated industry is a plus
Strong communicator, organized, low-maintenance
Bachelor's in IT or related field preferred
You won't be boxed into IT tickets — this is full-scope systems + operations
Learn and own processes in supply chain and vendor management
In-office team, no ambiguity — clear direction, solid crew
Work for a company scaling for real — not posturing