IT Support Administrator

V

Voloridge Investment Management

IT Support Administrator

Jupiter, FL
Full Time
Paid
  • Responsibilities

    Voloridge Investment Management is a growing, fast-paced, quantitative investment management firm located in Jupiter, FL. We are seeking a highly organized IT Support Administrator to provide support for all users and their environments. The role will cover all aspects of user management, including support, helpdesk ticket management, purchasing & equipment deployment and coordinating with other IT members for new application deployment.

    As the IT Support Administrator , you will be responsible for ensuring all Voloridge employees have all resources needed to perform their daily job functions as efficiently and effectively as possible.

    Summary of Job Functions

    • Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
    • Manage hardware/software/license acquisition and renewal process for all company assets
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
    • Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
    • Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
    • Work closely with our IT team to ensure that all systems are following security and audit requirements
    • Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
    • Maintain inventory of all hardware and software systems
    • Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
    • Perform other duties and responsibilities as assigned
    • Refer major hardware or software problems or defective products to vendors or technicians for service
    • Develop training materials and procedures, or train users in the proper use of hardware or software

    Minimum Requirements

    • 3+ years of experience with 1st line technical support and managing user requests
    • 3+ years of experience troubleshooting computer problems
    • Windows 10/11 Desktop Support
    • Experience managing new user setup from procurement through onboarding and training
    • The ability to work daily, onsite in our Jupiter office
    • High level of analytical thinking to solve problems
    • High level of communication to all levels of business

    Preferred Skills and Previous Experience

    • Mac Desktop support
    • Microsoft IT Support Specialist / CompTIA A+ certifications
    • Experience working with a trading / financial / investment / accounting company

    Compensation and Benefits

    • Highly competitive base salary
    • Profit sharing bonus
    • Health, dental, vision, life, disability insurance
    • 401k

    Additional Information

    Voloridge Investment Management is an SEC registered investment advisor. A private investment company founded in 2009, our mission is to deliver superior risk-adjusted returns for qualified investors, using advanced proprietary modeling technology, conservative investment tactics and sophisticated risk management. Our market neutral equities strategy takes both long and short positions in the most actively traded equities and is designed to capture alpha while limiting exposure to directional markets risks. Our futures strategy takes both long and short positions in the most actively traded global futures and is also built to maximize alpha captured across all futures markets traded while capping exposure to any sector at a given time.

    Voloridge Investment Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.