TITLE: IT SUPPORT ANALYST

DAYS/HOURS: M-F / 7:30AM-4:30PM

Hybrid schedule after training period (3 days Onsite/2 Days Remote)

TYPE: PERMANENT FULL-TIME

LOCATION: CYPRESS, CA

SALARY RANGE: $70,000 - $74,000 + BONUS

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

· Great company culture with emphasis on collaboration and team building

· Growth opportunity

· Minimal outsourcing

ROLE: The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.

REQUIRED & PREFERRED QUALIFICATIONS

· Bachelor’s Degree or equivalent work experience in a related field required

· IT certifications or equivalent work experience preferred

· 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners

· 2+ years’ experience supporting the following applications and technologies preferred:

o Trend Micro Antivirus

o Citrix

o Active Directory

o TCPIP, DNS, DHCP, WINS

o VPN client configuration

o Microsoft Exchange/Outlook: Creating rules

o Microsoft Excel: understanding Macros and formulas

o SQL or Microsoft Access database

o Remote control tools – Bomgar preferred

· Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required