IT Support Analyst

Wabash Valley Power Alliance

IT Support Analyst

Indianapolis, IN
Full Time
Paid
  • Responsibilities

    Job Description

    This role is hybrid in nature, with a combination of on-site workdays and remote workdays.

    • Provides desktop\server hardware and software support, network connectivity, and mobile device permissions to internal customers, including applications, email, remote access, network accounts, and printing issues.
    • Responsible for the telephone support line, coordinating help desk activities, including logging support calls and follow up on resolution.
    • Coordinates work hours, support tasks and projects with fellow IT Support Analyst and with the Systems Administrators to ensure complete coverage of Help Desk hours.
    • Research and tests new desktop technologies including operating systems and specialized user software with existing computer environment.
    • Installs, upgrades, and maintains desktop software, operating systems, hardware, and peripherals for staff use. Builds and configures new PC's and laptops providing staff with hardware/software upgrades as needed and recommends replacement of obsolete desktop hardware, software, and peripherals as needed.
    • Creates user accounts and handles maintenance. Provides research and assistance to other technical services staff as needed.
    • Performs basic level server builds along with maintain server operating system patch updates. Monitors backups and performs first level troubleshooting of backup issues.
    • Maintains and manages desktop\server hardware inventory and spare components inventory.
    • Coordinates and maintains software inventory, and licensing, to assure adherence to copyright laws and availability of software when needed. Recommends improvements to licensing policy, where appropriate.
    • May be required to perform other duties as assigned.
  • Qualifications

    Qualifications

    • Associate degree in Information Technology or related field or High school diploma or GED equivalent with IT Certifications (i.e. CompTIA A+)
    • Technical troubleshooting skills.
    • Experience helpful in customer service and Desktop/Hardware troubleshooting.
    • Experience using Microsoft Windows Desktop

    Preferred Experience:

    • Two to three years of prior experience in help desk or desktop support capacity.
    • Experience working with Electric Cooperatives is a plus.

    Additional Information

    • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
    • Must be able to lift and carry up to 25 lbs.
    • Must be able to talk, listen and speak clearly on telephone.

    All your information will be kept confidential according to EEO guidelines.