Job Description
Boston Engineering is looking for an IT Support Engineer to assist with managing our internal help desk in a Windows/macOS environment. In this role, you'll be responsible for supporting end-users by troubleshooting, researching, and resolving a variety of technical issues. You'll handle support requests via phone, email, chat, and direct inquiries, ensuring that each issue is documented, tracked, and resolved in a timely manner.
Successful candidates will have a strong background in computer systems and will help manage the Windows/macOS infrastructure of Boston Engineering.
In this role, you will:
You must have:
** This role is restricted to US persons (i.e., US citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 USC 1324b(a)(3)) due to access to export-controlled technology. Boston Engineering will require proof of status prior to employment.**
Qualifications
Preferred Experience:
This is an excellent opportunity for someone looking to grow their IT career with hands-on experience across a wide range of systems and technologies.
Additional Information
Location: Office-based role in Waltham, MA
Reports to: IT Manager
Salary Range: The final salary offer will be based on individual education, skills, and experience.
This role is restricted to US persons (i.e., US citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 USC 1324b(a)(3)) due to access to export-controlled technology. Boston Engineering will require proof of status prior to employment.
We offer a full employee benefit plan, including a matching 401 (k) plan, in an open, energetic working environment that fosters strong client relationships and an entrepreneurial team spirit.
Your application will not be considered complete without a submitted writing sample.
All your information will be kept confidential according to EEO guidelines.