IT Support - Helena

First Call Computer Solutions

IT Support - Helena

Helena, MT
Full Time
Paid
  • Responsibilities

    We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

    We are seeking a highly skilled IT support professional who is dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work.

    As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.

    Job Status: Full Time

    Employee Type: Hourly

    Pay: $24-$28/hr DOE

    Benefits:

    Rich and flexible medical/dental with a Health Savings Account option.

    Paid Vacation, Sick and Holiday time.

    Retirement: 401k with 4% match and discretionary profit sharing.

    Certification assistance & continuing education benefits.

    Cell phone reimbursement.

    Personal IT purchasing employee discount.

    Team bonding events.

    Work-life balance\flexibility.

    General Work Schedule: 8am-5pm

    Travel/License Required: Yes, Minimal local travel

    Work Schedule: 8am-5pm Monday-Friday, Occasional On-Call

    Position Roles & Responsibilities:

    IT issue resolution

    IT documentation maintenance

    Ticket quality assurance

    Working with IT Team to improve overall IT results for clients

    After hours emergency support via the on-call rotation

    RESOURCE PROFILE:

    Problem solver

    Positive attitude

    Ability to work under pressure

    Attention to detail

    Customer service

    Quality assurance

    Professional appearance and approach to work

    Technical Skills: ****

    Desktop operating system support skills

    Workstation peripheral support skills

    Intermediate and/or advanced use of server operating system skills

    Intermediate and/or advanced networking skills

    Intermediate and/or advanced overall troubleshooting skills