**This is a full-time contractor role payable at $40 per hour**
We are seeking an experienced Onsite IT Support Technician to lead a team of engineers providing IMAC (Install, Move, Add, Change) and technical support. This is a full-time, onsite role managing a team across two shifts. The ideal candidate will focus on people, processes, and operational management rather than technical work, ensuring high-quality service delivery while identifying opportunities for efficiency and improvement.
Key Responsibilities: - Manage and lead a team of technical support engineers across two shifts.
- Oversee day-to-day IMAC, conference room support, basic break/fix, and move support tasks.
- Learn and understand the team’s daily responsibilities to drive service quality and efficiency improvements.
- Monitor and manage performance, ensuring service levels are met.
- Identify and implement process improvements to enhance team effectiveness.
- Serve as the primary onsite manager, coordinating with a remote reporting manager.
- Act as the point of contact for escalations and client interactions.
Minimum Skills & Experience Required: - Proven experience managing a technical support team in a fast-paced environment.
- Background in IMAC services, conference room support, and basic IT troubleshooting.
- Strong leadership, organizational, and people management skills.
- Ability to identify service improvements and streamline processes.
- Experience working across multiple shifts and coordinating team schedules.
Nice-to-Have Skills: - Experience managing IT support teams within the financial industry.
- ITIL certification is a plus.
- Strong problem-solving skills with a proactive approach to operational challenges.
Pay: $40 per hour
Shift: Mon-Fri 8 am - 5 pm
Immediate start pending successful interview and relevant checks