Benefits:
Diverse Work Environment
Inclusive Work Environment
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company Overview
Hiring good people, training them for excellence, and giving them room to grow is what sets us apart from others. We are looking for friendly, dependable, honest, hardworking individuals to complement our positive culture and team. At So Hospitality Group, we want to bring together caring, intelligent, innovative people who love to serve and lead others and are looking to join a growing company. So Hospitality Group currently consists of Drunken Fish, Kimchi Guys, and 612North Event Space + Catering, we are located in multiple cities and growing, so your opportunities are endless!
Job Summary
We are looking for a dedicated IT Support Specialist (ITSS) with a passion for the hospitality and restaurant industry. In this role, you will be pivotal in ensuring the seamless operation of our IT systems. If you're a mid-career professional looking to make a meaningful impact and grow your career with us, we encourage you to apply. We're on a mission to elevate our operations through innovative IT solutions, and we need your skills to make it happen.
Responsibilities will include, but are not limited to:
Provide IT support and troubleshooting for hardware, software, and network issues; including internet, phones, printers, copiers, etc.
Manage and maintain WAN/LAN networks to ensure reliable connectivity
Support and maintain POS systems, specifically Toast POS, troubleshooting issues as they arise and negotiating additional equipment as it is needed
Build, create, and manage menus within the back-end of the POS system for all restaurants and event spaces, existing and new
Manage the guest loyalty points system by monitoring for fraud and adjusting points upon investigation
Perform regular system updates, backups, and preventive maintenance on all company IT related equipment
Assist with the integration of new technologies into our existing infrastructure
Provide on-site training and support to restaurant managers and staff on IT-related matters
Set new team members up for success by their start dates by; creating Microsoft login profiles, coordinating phone extension updates, and ensuring all technical devices are working properly
Collaborate with team members to implement IT solutions that enhance operational efficiency
Assist all restaurants with managing Restaurant 365 Inventory systems
Ensure all new restaurants and locations are set up to run correctly and efficiently, specifically with Toast POS and Restaurant 365 Inventory systems
Attend off-site events for all restaurants as necessary to set up computers, POS, Wi-Fi hotspots, etc.
Be on-call to troubleshoot technical issues as the arise, and be willing to promptly travel to the restaurants to ensure quick and efficient service to the team members
All other duties as assigned by the Director of Operations
Additional Items
Work as an integral part of the So Hospitality Group team and culture
Create and continuously reinforce positive and safe work environment
Act as role model for company standards, upholding all policies and procedures within the company
Required to handle special projects as assigned and understands that by no means is an exhaustive list
Preferred Qualifications
CompTIA certifications preferred
Strong knowledge of WAN/LAN networking and hardware troubleshooting.
Experience with Toast POS system programming is a plus
Experience with RingCentral phone system is a plus
Excellent problem-solving skills and the ability to think on your feet
Exceptional communication skills, with a knack for explaining technical issues to non-technical users
Ability to work independently and as part of a team.
2+ years prior professional experience
Knowledge of computers and technical systems such as:
Google Suite Products, Microsoft Word, Excel, PowerPoint, OneNote, and other common operating systems
People management skills, communication and listening skills - must be flexible and adaptable to change
Demonstrated time management and organizational skills
Must be internally motivated and detail oriented and have a passion for teaching others
Must be able to work a flexible schedule including days, nights, weekends and holidays as needed
Join us and be a key player in enhancing our technology-driven future within the growing hospitality industry!