Job Description

Job Summary:

We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device managemen t. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms.

Key Responsibilities:

• Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime.

• Configure, deploy, and maintain MacBooks using Jamf Pro or other mobile device management (MDM) tools.

• Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

• Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.

• Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.

• Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.

• Assist with network and printer configurations for macOS users.

• Document support processes, maintain asset inventory, and ensure compliance with company IT policies.

• Collaborate with the broader IT team on projects and initiatives that impact end-user computing.

Qualifications

Qualification:

• 2+ years’ experience in a similar IT support or helpdesk role, primarily focused on macOS.

• Solid understanding of Microsoft 365 apps and services.

• Experience with Jamf Pro (or equivalent MDM) for managing Apple devices.

• Familiarity with Azure Active Directory and identity/access management.

• Strong troubleshooting and diagnostic skills with the ability to work independently.

• Team works play required and excellent communication and customer service skills.

Preferred Qualifications:

• Jamf 100 or 200 certification (or equivalent experience).

• Experience with scripting (e.g., Bash, Python, or AppleScript) for automation.

• Knowledge of Intune or other endpoint management tools.

• Experience working in a hybrid or remote workforce environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.