Benefits/Perks

Competitive Compensation

Flexible Scheduling

Career Growth Opportunities

Job Summary

We are seeking a knowledgeable part-time IT Support Specialist to join our team. As the IT Support Specialist, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

Maintain computer hardware in working order

Set up employee workstations (computers, printers, routers, etc)

Install and configure software

Train colleagues in best practices in technology and how to use software and equipment

Assess security risks and ensure the security of networks and computer systems

Maintain optimized local network

Manage work applications and social media passwords

Be familiar with managing the e-commerce website Shopify, including managing products and editing pages

Monitor and manage surveillance systems and assist in reviewing footage when necessary

Manage JianDaoYun platform

Assist Chinese employees with updating VPNs and resolving various VPN issues

Qualifications

Must be able to read and write in English and Chinese

A bachelor’s degree in Computer Science or a related field is preferred

Previous experience as an IT Technician or an IT Certification is preferred

Strong troubleshooting and analytical skills

Ability to work well as part of a team

Strong written and verbal communication skills

Understanding of data privacy and security

Schedule

Three days in the office

Days are flexible