Job Title: IT Support Technician 3

Job ID: SEC-ITST3-001

Employment Status: Full time

Location: Washington, D.C. | Onsite

Clearance Level: Ability to obtain Public Trust Clearance

Quantum Technology Group (QTG) has an opportunity to hire an IT Support Technician 3 to support a government client in Washington, DC. The candidate will be responsible for providing IT support to end users for complex issues. This role requires a public trust clearance or the ability to obtain one.

Key Responsibilities:

• Responsible for providing IT support to end users for complex issues.
• Escalation points for IT Support Techs level 1 and 2.
• Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions.
• Creates, updates and closes, incident and service requests with the IT service management system.
• Adheres to IT Processes and SOPs.

Qualifications:

Required:

• U.S. Citizen required
• Ability to obtain Public Trust Clearance
• Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. Knowledge of ITIL processes.
• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.
• CompTIA A+ certification may be substituted for 1 year experience.

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Employee assistance program (EAP)
• Flexible work arrangements

About Quantum Technology Group, LLC:

Quantum Technology Group (QTG) is a highly successful Systems Integrator (SI) specializing in Information Technology (IT) and Digital Modernization within the federal, public sector, and commercial arenas. With a history spanning more than 15 years, our company has consistently achieved significant growth and success. Our journey is a testament to that success, driven by an unwavering commitment to excellence and an unyielding focus on delivering solutions.

The Quantum team boasts a proven track record in delivering comprehensive Enterprise IT and Digital Modernization Solutions. With a deep understanding of federal, public sector, and commercial needs, coupled with our relentless commitment to innovation, we emerge as your trusted partner in achieving excellence. At QTG, our commitment is not just to deliver Enterprise IT and ServiceNow digital modernization solutions, but to architect a transformative journey for organizations seeking a competitive edge.

What truly distinguishes us is our unique ability to navigate diverse sectors – federal government, public sector, and commercial entities – effortlessly transitioning between the stringent demands of governance and the agility demanded by the private sector. Choosing QTG means embracing not just premier services but also embracing a collaborative journey aimed at propelling your organization toward a future where opportunities thrive. We’re more than a service provider; we're a dedicated partner invested in steering your success. Together, let’s navigate today's challenges while constructing a pathway toward tomorrow's triumphs. Join us in co-creating solutions that resonate not only for today but pave the way for the opportunities that lie ahead.