Job Description
Job Title: IT Systems Engineer (IT Desktop Engineer)
Location: Austin, TX (Day 1 Onsite)
Description:
We are seeking a qualified IT Desktop Engineer to support workstations and related software applications. The IT Desktop Engineer is expected to deliver excellent customer service to the business, exhibit leadership competencies and leading through positive influence.
This role requires a deep understanding and experience with installing, configuring, and troubleshooting Windows desktops, software, applications, WAN/LAN networks, and printers. The qualified candidate will focus efforts on planning, forecasting, and implementing new system hardware and software, including the retirement of existing systems and components.
The ideal candidate must be self-directed, a fast learner, and comfortable working in a fast-paced team. They should be flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team. The qualified candidate should occasionally be able to provide support 24/7 and rotate weekends on-call with current team.
Job Responsibilities:
- Be able to explain technical IT specific terminologies and concepts of the software development tools to the users and apply those concepts to resolve the issues/failures in the tools.
- Ability to manage physical to virtual workstation.
- Provisioning and de-provisioning users for tools access and is not limited to adding/removing users to project server resources.
- Ability to create CRQ in Remedy for errors/issues/failures.
- Holding and facilitating meetings with internal and client team(s) to discuss requirements for upgrading servers and applications to latest versions.
- Create CRQ(s) in Remedy for appropriate Network, Unix, or other team who provide support or other infrastructure/OS support that are needed for the tools.
- Provide management of binaries for IDEs or associated components of the IDEs for Git development.
- Familiarity with Git development software tools.
- Understand, troubleshoot, and resolve HP, and UFT application and user issues.
- Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
- Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
- Ability to communicate tool’s failure to end users/managers and offer workaround or ETA of the tools’ availability.
- Work with all teams on the project as it relates to support for developer workstations and tools.
- Write training/installation/process documents for users as needed.
- Ability to support annual desktop and system audits.
- Plan, test, and implement upgrades to Unix, Windows and MySQL databases.
- Plan, test, and implement upgrade of software fix packs to desktop and server OS. This includes a project plan, meetings with appropriate teams, and resources.
- Plan, test, implement, and backup MySQL databases. This includes a project plan, meetings with appropriate teams, communication, and resources.
- Supporting Windows 11 upgrades and use of imaging tools.
- The ability to conduct inventory assessments of servers, desktops, laptops, and workstations, and network appliances.
- The ability to create continuous improvements to the project in terms of quality and process management.
- Provide root cause analysis and break fix related to software tools.
- Management of email distribution list.
- Management of internal project Wiki’s