Sentinel Blue is looking for an IT Systems Administrator to join our Operations team. This role is for an experienced IT support person or administrator with strong customer service skills ****. Our ideal person for this role is a natural communicator, empathetic and technically proficient with common IT support scenarios. This role is primarily responsible for handling escalated IT support requests from our frontline support team, to assist in troubleshooting, investigating issues, developing and testing automated resolutions, etc. The IT Systems Administrator contributes to a broad range of systems, projects, and services, and has significant room for growth in the organization. The IT Systems Administrator will primarily collaborate with other support personnel, but will also occasionally perform remote user support, answer service requests (email and phone), and perform technical work across our client base.
This is a full-time position that is fully remote. Schedule and hours are flexible among the support team. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.
A day in the IT Systems Administrator role:
The IT Systems Administrator starts the day with a standup call/check-in with the Operations team. Then they will continue any open support tickets and respond to new tickets, from customers or internal teams. The Administrator will join conversations throughout the day with the support team and provide guidance and assistance to frontline support personnel. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Administrator will work closely with the Operations team to address problems and improve infrastructure. The Administrator will also have opportunity to work with other Operations team members to learn new technologies and skills, including the Security Operations team and vCISO team.
Responsibilities:
What We Can Offer:
Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.
You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!
Requirements:
Desired Qualifications:
Benefits: