IT Tech Support Technician

Info Advantage Inc

IT Tech Support Technician

Rochester, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Health insurance

    Paid time off

    Training & development

    We are seeking a Tech/Helpdesk Support Technician to join our team!

    You will resolve computer-related issues for your clients.

    Responsibilities:

    Provide technical assistance with computer hardware and software

    Resolve issues for clients via phone, in person, or electronically

    Recommend hardware and software improvements

    Track customer issues and resolutions

    Qualifications:

    Previous experience in IT, customer service, or other related fields

    Ability to build rapport with clients

    Strong troubleshooting and critical thinking skills

    Positive and professional demeanor