Benefits:

401(k) matching

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job Title: IT Technical Support Hourly Pay: $20-$25 Based on Experience Location: Onsite only, 601 Bloomingdale Road, Suite 200, Bloomingdale, GA 31302 Schedule: Monday-Friday

Job Description: Technical Support is responsible for managing, maintaining, and repairing IT systems. They help businesses resolve problems within software and hardware infrastructure and handle inquiries about the technical aspects of products and services. In general, they’re expected to address and resolve any issues forwarded to them. Technical Support will be the first point of contact for anyone seeking technical assistance. They will perform troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue and details provided. Tech Support will also be responsible for recording events and problems and their resolution in logs, following up and updating status and information, and passing on any feedback or suggestions to the appropriate team.

Responsibilities:

Serve as the first point of contact for anyone seeking technical assistance

Perform troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided

Walk the user through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update status and information

Pass on any feedback or suggestions to the appropriate team

Identify and suggest possible improvements on procedures

Requirements:

Full time on-site position, hours 7am-3pm and occasional afterhours projects

Degree in computer science or information technology or equivalent experience

Certification in Microsoft, Linux, or Cisco is advantageous

Prior experience in tech support, desktop support, or a similar role

Proficiency in Windows/Linux/Mac OS

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in English

Experience with remote desktop applications and help desk software

Attention to detail and good problem-solving skills

Excellent interpersonal skills

Good written and verbal communication

Compensation: $20.00 - $25.00 per hour