Benefits:

401(k)

Free uniforms

Health insurance

Paid time off

HUALAPAI PREFERENCE

Position: IT Technician I

Department: Information Technology

Classification: Hourly

Salary Range: NE2 East/ NE2W GCW

Supervisor: IT Director

Disclaimer: Position Description is not meant to encompass all aspects of this position, other duties may be assigned.

Position Summary:

At Grand Canyon Resort Corporation, exceptional customer service is paramount, and the reliable operation of our IT systems is crucial. We are seeking a dedicated IT Help Desk Technician to provide outstanding support to our staff and guests, regarding computer systems, hardware, and software. This technician will assist users remotely and in person, guiding them through system configuration and troubleshooting, with a focus on efficient issue resolution. A passion for customer service, combined with strong problem-solving and communication skills, is essential for success in this role.

Duties & Responsibilities:

· Respond to tech inquiries via email, through online chats, over the phone, or in person

· Inform customers about IT products and services

· Walk customers step-by-step through the problem-solving process

· Help with troubleshooting hardware and software

· Follow up with customers to ensure satisfactory service

· Communicate customer feedback to the appropriate internal team members

· Other duties as assigned

Knowledge and Abilities:

· Excellent problem-solving and analytical skills

· Knowledge of computer systems and experience troubleshooting hardware and software

· Ability to break down technological processes and deliver clear, step-by-step instructions

· Strong verbal and written communication skills

· Ability to diagnose and resolve a variety of technical issues

Qualifications:

· Patient, friendly demeanor with a great aptitude for listening

· Commitment to providing exceptional customer service

· Passion for problem-solving and customer service

· Tech savvy, with experience working in a tech-related field

· Team-oriented mindset with an openness to constructive feedback

· Eagerness to learn new technologies and systems

· Experience working as an IT help desk technician or in a similar customer support role

Working Conditions:

Work will generally be performed using computer equipment in an indoor office environment. Setup or maintenance of some peripheral equipment may require work in areas such as data rooms or wiring closets with restricted room for movement. May be required to lift and carry equipment weighing up to 25 lbs. May be required to climb to reach equipment in inaccessible locations.

| Applicant must pass a pre-employment drug screen and extensive background check may be required. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, sexual orientation or physical disability. However, preference may be given to persons of Indian decent in accordance with Public law 88-353, Section 703 (7-2-71) and Public Law 93-638, Section 7B