IT Technician

M

Multicultural Community Services Of The Pioneer Valley

IT Technician

Springfield, MA
Full Time
Paid
  • Responsibilities

    Location: MCS IT Office, Springfield, Industry Ave

    Hours: Full Time 40 hours/week Monday through Friday, 9:00 am - 5:00 pm

    Summary:

    The Level 1 Technician will be one of the first contact points for technical support. They will resolve fundamental IT issues, assist end-users, and escalate complex problems to the appropriate support tiers. This is an excellent opportunity for someone eager to grow their IT knowledge and enjoy problem-solving in a fast-paced environment. This role does require the ability to bend, lift, and move equipment weighing 20-40 lbs. as necessary.

    Responsibilities:

    Key responsibilities include:

    • Provide technical support via phone, email, and in person.
    • Troubleshoot and resolve hardware, software, and network issues.
    • Assist users with account management, including password resets and access issues.
    • Document and track support tickets using the agency Help Desk system.
    • Escalate complex issues to Level 2/3 support or other departments as needed.
    • Configure and deploy workstations, laptops, printers, and other peripherals.
    • Support end-user applications such as Microsoft Office, email clients, and collaboration tools.
    • Ensure all support requests are handled promptly and professionally.
    • Maintain accurate records of IT assets, including updates during deployment and troubleshooting.
    • Contribute to the knowledge base by documenting common issues and solutions.

    Required Qualifications, Skills, & Training:

    • High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) are a plus.
    • 0-2 years’ experience in an IT support role or equivalent experience.
    • Basic understanding of Windows/Mac operating systems and troubleshooting.
    • Familiarity with networking concepts (e.g., TCP/IP, DNS, VPN).
    • Knowledge of Active Directory, Office 365, and standard IT tools is preferred.
    • Strong customer service orientation with excellent communication skills.
    • Ability to multitask and prioritize work in a dynamic environment.
    • Eagerness to learn and adapt to new technologies.
    • Must have a valid driver’s license and dependable transportation

    Questions regarding the position? Please contact:

    Christopher Joubert at our MCS website - mcsnet.org under the Employment Opportunities tab