Benefits:
401(k)
Paid time off
Job Purpose/Summary
The IT/Desktop Support Technician is responsible for providing technical assistance and support to users in a variety of issues related to computer systems, hardware, software, and peripherals. Responsibilities include working with users to set up computers, installing company software, troubleshooting problems and supporting technical tasks related to cybersecurity and HIPAA compliance. Support may be provided remotely and/or in person (as needed).
Essential Duties & Responsibilities
Support employees with technical issues
Manage day-to-day cybersecurity and monitor networks for any suspicious activity
Provide regular maintenance for front-end users including replacing computer equipment, keyboards, memory, motherboards and other components (e.g., printers, copiers)
Manage Google Workspace and encryption software use
Evaluate and test existing networks/systems and perform regular maintenance to make sure that all the systems operate correctly
Coordinate with vendors to resolve technical issues with equipment and software
Train colleagues in best practices in technology and how to use software and equipment
Troubleshoot software and hardware issues on the network
Maintain IT networks on a day-to-day basis, monitoring for and reacting to any issues
Maintain and analyze databases to ensure that organizational data is being stored and utilized appropriately
Design and run backup operations ensuring that data is safely and securely stored
Take incoming support calls, troubleshoot and fix problems with software and hardware
Essential Duties & Responsibilities (continued)
Test new hardware and software to ensure compatibility and usability with existing systems
Plan and implement upgrades and additions to systems
Maintain knowledge of industry best practices, legislative changes, etc to ensure compliance
Cloud migration and maintenance
Troubleshoot internet systems, local area networks, VoIP telephones and Wide Area Networks throughout the company
Other duties as assigned or required to fulfill the mission of Sacred Path.
Experience & Qualifications
Minimum of 2 years of experience in a technical support role.
Education
High school diploma or equivalent required
Associate or bachelor's degree in Computer Science, Information Technology, or a related field preferred.
License/Certifications
Relevant certifications are a plus
Customer Service
This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach.
Communication/Interpersonal Skills
Interact with people in a professional and respectful manner, both verbally and in writing.
Some key skills in this area include clear verbal/written communication, problem-solving, collaboration, adaptability and adhering to ethical standards such as confidentiality.
Technology Skills
Proficiency with Windows and MacOS operating systems, Google Workspace, and basic networking concepts.
Familiarity with various hardware components and their functions.
Position Qualification Preferences
Experience working in non-profit organizations.
Work Environment
The work environment characteristics described here are typical of those an employee will encounter while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
Physical Demands
The physical demands described are typical of those required by an employee to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with vendors, and staff.
Mental Demands
There are time-sensitive tasks associated with this position. The employee must also multi-task and interact with many people on a variety of issues that may be complicated.
Performance Expectations
In the performance of their respective tasks and duties, all employees of Sacred Path are expected to conform to the following:
Uphold professional ethics and confidentiality in handling sensitive information and maintaining client privacy.
Adhere to all relevant policies, procedures, and regulations, ensuring compliance with healthcare and social service industry standards and best practices.
Interact in an honest, trustworthy, and dependable manner with employees and vendors.
Demonstrate proficiency in the essential job duties and responsibilities, consistently meeting or exceeding performance targets and quality standards.
Other Requirements
Eligible to work in the United States
Pass fingerprint clearance
Maintain annual negative TB test results on file
Pass a post-offer drug test
Possess and maintain a reliable vehicle with valid CA driver’s license and active auto insurance
Available to work evenings and weekends, as needed
Willing to travel, as needed (travel time could be up to 30%)
Flexible work from home options available.